Customer Support Center

Yes, all social posts are shared with you via email, WinnowPro Dashboard or Facebook Messenger. You can preview, edit text, or hold posts before they are pu...

Yes, you can indicate your branding preferences (e.g., color themes, font styles and logo) for all of your posts and ads with your Account Manager or in you...

Yes, you can create a list of topics that our Creatives Team should avoid using in your social media content. You can update your Do Not Use content list on...

Yes, you can indicate your preferred hashtags for social media posts in your WinnowPro Dashboard.  In your WinnowPro Dashboard, you can: List your pre...

If you create your own post, the post can go out immediately.  If WinnowPro is creating your post, then expect to see your first post three days after y...

WinnowPro prefers to use custom images and ad creatives that are owned or made available to our clients specifically for advertising purposes. WinnowPro als...

Yes, all of the images that WinnowPro uses in your posts and ads are in high resolution. Do you have your own images you want to use? If so, please add ...

Yes, you can. WinnowPro will choose the optimal time for deploying your posts, but you can customize the date, time, and time zone for any of your posts bef...

You can easily hold or cancel your scheduled post by following these simple steps: Login to your WinnowPro Dashboard. Click Post. Click Scheduled. To H...

To upload images to your WinnowPro Media Library, follow these steps: Log into your WinnowPro Dashboard Click Media Click Add Media Click Select Files ...